Bill Pay on the Home Screen
Since customer routinely access their digital bank account to pay bills, we heard from you that it was important to put bill pay capabilities on your home screen. We’ve added a “Quick Pay” feature that allows you to identify your “favorites” when it comes to sending money. Once a “favorite,” you can click on the payee and send money without first choosing the “Move Money” section of our digital bank.
To add a favorite, click on the pencil icon, and you’ll see a full list of payees. Choose as few or as many as you’d like to display on your home screen.
Adding or Deleting a Recurring Payment
If you’ve set up a recurring payment and would like to make a change, you can edit a single payment in a series or edit an entire series. To do this, click on the scheduled payment, then edit it using the pencil icon.
Pay Multiple Payees Efficiently
If you have several bills to pay at once, you could benefit from the multi-payee indicator. When you get to the “Choose a Recipient” screen inside of bill pay, click on the icon of two people. Checkboxes will then appear next to your payees. Select as many as you like and continue with the Move Money workflow. The video below will step you through the process.
Make Payments from Multiple Accounts
Your bill payment is defaulted to make payments from your checking account. You can add other accounts under your INB digital profile. When you pay your bills, be sure to choose the account you wish to pay from.
View Scheduled Payments
Scheduled payments are sorted to show your next scheduled payment at the top of the list. Others are listed in ascending order.
Bill Pay Chat
If you have any problems with Bill Pay, you can use Bill Pay’s like chat feature to get help. The service is available Monday through Friday from 7 a.m. to 1 a.m. Central Time.