Customer Care Center

We provide most of our customer service at our branches. You can walk in and complete the simplest transaction or spend time with a loan officer or tax specialists. But the truth is, you probably do much of your banking online. Deposits, payments, balance inquiries . . . you can handle these things from your computer or phone. But when you need more help, don’t hesitate calling the bank to speak to a specialist from our Customer Care Center. Or, if you prefer, you can email our Customer Care Center using the contact form below. 

If you're having trouble finding what you need – call us at 217-747-5500 or 1-877-771-2316 or complete the form below and we can help you in any way.

 

Remember: Never send personal account information via email. If you choose this method of contact, please include a phone number and the best time we can reach you.


We also offer some direct links to resources to assure you get what you need quickly. Please follow the links below to find a nearby branch location or ATM or to report a lost or stolen debit card.